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Sales and Customer Support call (714) 632-6890

Customer Service Agent

Sky Rider
Position Details
Job Summary:
The Customer Service Agent at Sky Rider supports the service department by assisting the Service Manager with coordinating job schedules; answering client questions regarding proposals; preparing and maintaining customer binders; maintaining records as needed.
  • Assists and coordinates job schedules
  • Prepares inspection folders, binders, checks off sheets and repair proposals
  • Assists customers over phone calls, emails, and fax formats for scheduling, proposals, etc.
  • Assists with service billing pertaining to Los Angeles and Orange County
  • Handles inspection and repair billings with accounting; End of month Billings reports
  • Keeps records of Services company vehicles
  • Responsible for timekeeping for the service department
  • Assists Sky Rider departments when needed
  • Assists when called upon by Managers on special projects
  • Ability to meet service department targets and work pressure
  • Strong communication skills involving both email and phone
  • Ability to build and maintain strong relationships with customers as well as co-workers
  • A sense of urgency and drive for completing given tasks
  • Proficient in Microsoft Office Suite
  • Set a positive example by providing assistance
    Physical Demands
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Communicate well with others; the employee is regularly required to talk and hear
  • Ability to sit for excessively long periods of time
  • The employee must occasionally lift and/or move up to 35 pounds
    Preferred Experience/Minimum Qualifications:
  • One to two years office environment experience
  • High school diploma
  • Detail Oriented a plus
  • Strong knowledge in prioritization a plus
    Apply Here