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Sky Rider
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Job Summary:
The Customer Service Agent at Sky Rider supports the service department by assisting the Service Manager with coordinating job schedules; answering client questions regarding proposals; preparing and maintaining customer binders; maintaining records as needed.
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Tasks/Responsibilities:
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Assists and coordinates job schedules
Prepares inspection folders, binders, checks off sheets and repair proposals
Assists customers over phone calls, emails, and fax formats for scheduling, proposals, etc.
Assists with service billing pertaining to Los Angeles and Orange County
Handles inspection and repair billings with accounting; End of month Billings reports
Keeps records of Services company vehicles
Responsible for timekeeping for the service department
Assists Sky Rider departments when needed
Assists when called upon by Managers on special projects
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Abilities:
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Ability to meet service department targets and work pressure
Strong communication skills involving both email and phone
Ability to build and maintain strong relationships with customers as well as co-workers
A sense of urgency and drive for completing given tasks
Proficient in Microsoft Office Suite
Set a positive example by providing assistance
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Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Communicate well with others; the employee is regularly required to talk and hear
Ability to sit for excessively long periods of time
The employee must occasionally lift and/or move up to 35 pounds
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Preferred Experience/Minimum Qualifications:
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One to two years office environment experience
High school diploma
Detail Oriented a plus
Strong knowledge in prioritization a plus
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